Privacy policy

Information we collect

When you call us, we collect the details you give us, such as your name, phone number, address and a description of the problem. When you visit this website, your browser sends standard technical information such as your IP address, browser type and the pages you view, which our hosting provider may log.

How we use it

We use your information to respond to your request, schedule and perform service, send estimates and invoices, and keep records of work done at your property. We do not sell your personal information.

Phone calls

Calls to our number may be recorded or monitored for quality, training and dispatch accuracy where the law allows. If a call is forwarded to another local provider during peak demand or when our schedule is full, the information you share on that call is shared with that provider so they can help you.

Sharing

We share information only with people who need it to serve you, such as a forwarded provider as described above, payment processors, equipment manufacturers for warranty claims, utilities for rebate forms you ask us to complete, and permitting authorities for permits on your job. We may also disclose information when the law requires it.

Cookies and analytics

This website does not currently run analytics or advertising trackers. If that changes, this policy will be updated to say what is used and why.

Security and retention

We keep customer records for as long as needed to serve you, honor warranties and meet legal and tax obligations, and we take reasonable steps to protect them.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call us to make a request.

Changes

We may update this policy. The date at the top of the page shows when it last changed.

How to reach us

Phone: (509) 404-0016.